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Shipping

We offer a variety of shipping methods to fit your needs. Our standard shipping option typically takes four to six business days to arrive, and is available at a flat rate. If you need your items sooner, we also offer expedited shipping for an additional fee.

For customers who prefer free shipping, we offer that as well on orders above a certain amount. This is a great option for those who want to save on shipping costs without sacrificing the convenience of online shopping. We also understand that some customers may have urgent needs for their purchases. That's why we offer same-day and next-day shipping for certain products, allowing you to get your items as quickly as possible. If you have any questions about our shipping methods or policies, our customer service team is always available to assist you. We're committed to providing a seamless online shopping experience for our customers, and that includes offering a variety of shipping options to fit your needs.

If you're interested in purchasing from our website and wondering whether we ship internationally, the answer is yes! We understand that our customers come from all over the world, and we want to make it as easy as possible for you to receive your items no matter where you live.

Please keep in mind that international orders may be subject to customs fees or import taxes, which are the responsibility of the customer. We recommend checking with your local customs office to understand any additional fees that may apply to your order. Thank you for choosing Asucre Pure Herbals for your online shopping needs. We look forward to serving you and shipping your items internationally!

At Asucre Pure Herbals, we strive to get your package to you as quickly as possible. The exact delivery time will depend on a few factors, including the shipping method you choose and your location. If you choose our standard shipping option, you can typically expect your package to arrive within 3-7 business days, depending on your location. We also offer expedited shipping for those who need their items sooner. This option can reduce delivery time to 1-2 business days, depending on your location and the time of day you place your order.

Please note that these delivery times are estimates and may be affected by factors outside of our control, such as severe weather or carrier delays. We will do our best to keep you informed of any unexpected delays and provide you with an updated delivery estimate as needed.

If you have any questions about the delivery time for your specific order, our customer service team is always available to assist you. We'll be happy to provide you with an estimated delivery date and answer any questions you may have about shipping.

We also offer order tracking for all of our packages, so you can keep an eye on your package's progress from our warehouse to your doorstep. You'll receive a tracking number via email when your order ships, which you can use to track your package online.

Payment

We want to make it as easy as possible for our customers to purchase items from us. That's why we offer a variety of payment methods to fit your needs. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can securely enter your credit card information during the checkout process, and we'll process your payment as soon as your order is confirmed.

In addition, we also offer the option to pay with Apple Pay and Google Pay, two popular mobile payment platforms that allow you to quickly and securely pay for your purchase using your smartphone.

If you prefer to pay with a Western Union, Remitly, Wise Transfer, please contact our customer service team for assistance. We'll be happy to provide you with instructions for sending payment by mail.

We take the security of our customers' payment information very seriously. That's why we use industry-standard encryption technology to protect your information during the checkout process. You can shop with confidence knowing that your payment information is safe and secure. We're committed to providing a seamless and secure payment experience for all of our customers. If you have any questions or concerns about payment methods, please don't hesitate to contact our customer service team for assistance.

At Asucre Pure Herbals, We understand that safety and security are top priorities when it comes to online shopping. That's why we take every precaution to ensure that your personal and financial information is kept safe and secure when you shop with us.

We use industry-standard encryption technology to protect your data during transmission, so you can feel confident that your information is secure when you enter it on our website. We also work with reputable payment processors to ensure that your payment information is processed securely and that your transaction is protected against fraud. 

In addition, we take steps to protect your privacy when you shop with us. We do not sell or share your personal information with third parties for marketing purposes, and we only use your information to process your order and provide you with a positive shopping experience. We're committed to providing a safe and secure shopping experience for all of our customers, and we appreciate your trust in us.

Order & Returns

Placing an order on our website is quick and easy. Follow these simple steps to place your order today:

  • Browse and select the items you want to purchase. You can add items to your cart by clicking the "Add to Cart" button next to each item.
  • When you're ready to check out, click the "Cart" button in the top right corner of the screen. Review your order to make sure everything is correct, and then click the "Checkout" button.
  • Enter your shipping information and select your preferred shipping method. You'll also have the option to enter any special instructions or comments for your order.
  • Choose your payment method and enter your payment information. We accept all major debit and credit cards, as well as Apple Pay, and Google Pay.
  • Review your order one last time to make sure everything is correct. If you need to make any changes, you can do so by clicking the "Edit" button next to each item.
  • Click the "Place Order" button to complete your purchase. You'll receive a confirmation email with your order details and an estimated delivery date.

If you have any questions or concerns about placing an order, our customer service team is always available to assist you. You can contact us by phone, email, or live chat, and we'll be happy to help you with any questions or issues you may have.

We understand that sometimes plans change, and you may need to cancel or modify your order. We're happy to assist you with any changes you need to make to your order, and we've made the process as easy as possible for you.

To cancel or modify your order, please contact our customer service team as soon as possible. If your order has not yet been processed for shipping, we'll be able to cancel or modify your order right away. If your order has already been shipped, we may not be able to cancel or modify your order. In this case, you may need to return the item(s) for a refund or exchange once you receive them. Our customer service team can provide you with instructions on how to do this. To contact our customer service team, please call or email us with your order number and the details of the changes you need to make. We'll be happy to assist you with any changes you need to make to your order.

Please note that some items may be non-returnable or subject to restocking fees, so be sure to read our return policy before placing your order.

We're committed to providing excellent customer service and ensuring that you're completely satisfied with your purchase. If you have any questions or concerns about cancelling or modifying your order, please don't hesitate to contact us.

You do not need to create an account to place an order on our website. We offer a convenient guest checkout option that allows you to complete your purchase quickly and easily.

However, creating an account has its benefits. By creating an account, you can save your shipping and billing information for future purchases, view your order history and track the status of your current orders. You'll also be the first to know about exclusive promotions, new product launches, and other exciting news.

Creating an account is quick and easy. Simply click on the "Sign Up" or "Create an Account" button on our website and enter your information. We'll send you a confirmation email with instructions on how to verify your account.

Rest assured that we take the privacy and security of your personal information very seriously. We use industry-standard encryption technology to protect your data, and we do not share your information with third parties without your permission.

Whether you choose to create an account or check out as a guest, we're committed to providing you with a seamless and convenient shopping experience. Thank you for choosing Asucre Pure Herbals for your online shopping needs.

We understand how important it is to know the status of your order, and we've made it easy for you to track your order every step of the way.

As soon as your order is shipped, we'll send you a confirmation email with a tracking number and a link to the carrier's website. Simply click on the link to track your package in real-time.

If you created an account with us, you can also track your order by logging into your account and clicking on the "Order History" tab. Here, you'll be able to see the status of your order and track your package.

If you have any questions or concerns about the status of your order, our customer service team is always available to assist you. You can contact us by phone, email, and we'll be happy to provide you with any information you need.

We're committed to providing excellent customer service and ensuring that you're completely satisfied with your purchase. We appreciate your business and look forward to serving you again in the future.

We want you to be completely satisfied with your purchase, and we understand that sometimes a return may be necessary. We offer a hassle-free return policy to ensure that you have a positive shopping experience with us.

If you wish to return a product, please contact our customer service team within 7 days of receiving your order. We'll provide you with instructions on how to return the product, and we'll issue you a return authorization number (RMA) to include with your return.

Please note that returned items must be in their original condition and packaging, and they must not have been used, worn, or altered in any way. You'll be responsible for the shipping costs of the return, and we recommend that you use a shipping method that includes tracking and insurance.

Once we receive your return, we'll inspect it to ensure that it meets our return policy requirements. If your return is approved, we'll issue a refund to your original form of payment, minus any shipping charges and restocking fees, if applicable.

If you have any questions or concerns about our return policy or the process of returning a product, please don't hesitate to contact our customer service team. We're here to help and ensure that you're completely satisfied with your purchase.